FAQ
Shipping Questions
Q: Where do you ship? A: We ship to addresses within the United States only. We do not ship internationally or to P.O. boxes and APO/FPO addresses.
Q: How much does shipping cost? A: Orders of $119.99 or more receive free standard shipping. Orders under $119.99 have a flat shipping rate of $15.00.
Q: How long does shipping take? A: Orders are processed within 1–3 business days. After shipment, delivery takes 3–5 business days. Total time from order to delivery is typically 4–8 business days.
Q: Which carriers do you use? A: We use USPS, UPS, FedEx, or regional carriers depending on your location and package size.
Q: Will I receive tracking information? A: Yes, you will receive a shipping confirmation email with tracking details once your order ships.
Q: What if my order arrives damaged? A: Contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or resolution at no cost to you.
Returns & Refunds Questions
Q: What is your return policy? A: You may return eligible items within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: Who pays for return shipping? A: For standard returns (change of mind), the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, we cover return shipping.
Q: How do I start a return? A: Contact us at info@furnihaute.com or call +1 601-433-8093 with your order number and reason for return. We will provide return instructions.
Q: When will I receive my refund? A: Refunds are processed within 10 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.
Q: Are original shipping fees refundable? A: Original shipping fees are non-refundable unless the return is due to our error (wrong item, defective product, or shipping damage).
Q: Do you charge restocking fees? A: No, we do not charge restocking fees.
Order & Payment Questions
Q: What payment methods do you accept? A: We accept Visa and Mastercard credit and debit cards.
Q: Do your prices include taxes? A: Yes, all prices displayed include applicable taxes. You will not be charged additional taxes at checkout.
Q: Can I cancel my order? A: You may request cancellation before your order ships by contacting us immediately. We will accommodate when possible but cannot guarantee cancellation once processing begins. Orders cannot be cancelled after shipment.
Q: What if I need to change my shipping address? A: Contact us immediately. We cannot guarantee address changes once an order enters processing.
Q: When will my payment be charged? A: Your payment method is charged at the time you place your order.
General Questions
Q: What are your customer service hours? A: Monday to Friday, 9:00 AM to 6:00 PM Central Standard Time.
Q: How can I contact customer service? A: Email us at info@furnihaute.com or call +1 601-433-8093.
Q: What is your order cutoff time? A: Orders placed after 5:00 PM Central Standard Time will be processed the following business day.
Store Information:
Address: 317 W West St, Wind Gap, Pennsylvania 18091, United States
Tel: +1 601-433-8093
E-mail:info@furnihaute.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)